General Cancellation and Weather Policy
Camp Courageous of Iowa does not provide campers, volunteers or staff with traveler’s insurance; therefore, if you would like to purchase individual travel insurance for your trip, you could contact your current insurance broker and ask about their travel plans/ policies or seek a reputable insurer online.
General Cancellation Policies:
1.) There are no monetary refunds. We offer a Travel Program Credit which must be used toward/ for Camp Courageous of Iowa travel programs.
2.) If you cancel your trip within 90 days prior to the trip’s departure, you can apply the whole amount you have paid to a future trip through our Travel Program Credit.
3.) If, after the registration date has expired, only one male or female camper has registered for any trip we will contact the camper and their primary provider, to allow him/her to choose another trip (of equal cost) preferably within the calendar year.
4.) A pro-rated amount will be assigned to your Travel Program Credit for cancellations prior to 30 days before your scheduled departure date. (Flight arrangements and hotel bookings are generally made 85 or more days prior to departure.)
5.) No Travel Program Credit will be alloted if you cancel your trip for any reason within 30 days of your trip’s scheduled departure date.
6.) Failure to complete and return a completed Camper Application with updated medication form and the travel camper’s pre-packaged oral medications including the required additional full day’s dose(s) at least 14 days prior to departure will be considered a cancellation and a forfeiture of the total amount of the trip’s cost. (Each Camper Application is used by all Camp Courageous of Iowa programs- Residential, Respite and Travel; therefore, only one application is required annually.)
7.) Campers who, without at least 2 hours advance notice, fail to arrive before or during check-in on the planned departure date will forfeit the trip.
8.) If a trip leaves as planned and unforeseen events happen while on the trip, there are no refunds or credits issued.
9.) Prices are subject to change; although, all effort will be made to maintain the prices as listed for the calendar year.
Weather Policies:
1.) Camp Courageous of Iowa Travel Programs will be run in any weather, including conditions of precipitation (i.e. rain, hail, sleet, snow) EXCEPT when the weather is deemed unsafe.
2.) In order to properly evaluate the actual weather conditions anticipated, we make weather based decisions according to the 3 day forecast prior to departure.
3.) Cancellations and rescheduling due to unsafe weather are at the discretion of Camp Courageous of Iowa Program Directors and we reserve the right to modify the itinerary for your safety.
4.) If a trip is canceled by Camp Courageous of Iowa’s Program Director prior to departure due to unsafe weather, you can apply the pro-rated amount to a future trip through our Travel Program Credit.
5.) If a third party vendor is involved in our travel program and cancels an activity or event due to unsafe weather, we must adhere to their cancellation policy. We will credit you according to their policy. With the credit to be used for future travel with Camp Courageous of Iowa.
